Our IT Audit Services Approach
The goal of technical discovery is to ensure that your team clearly understands the current state of technology in your enterprise and any new technology that can help you build solutions.
Our expert team facilitates discussions to identify a long-term vision and define tasks to be integrated to achieve your goals.
We include all respective internal stakeholders including business and technical roles to ensure your future business strategy.
Our IT Audit Services Offerings
Application Discovery
Services Offered
- Technology Landscape of Applications
- Details of Applications in Prod, Dev and Test
- Application Deployment and Upgrade Process
- App Support Team Structure
- App Support Team Technical Skills and Experience
- Current Process followed and SLA
- Engagement Model between App Support Team and Product Teams
- Tools used to Monitor Applications
- Licenses used by Applications
- Understand existing Gaps and Issues
Outcome
- Application Infrastructure Architecture & Design
- Application Deployment Process
- List of Tools, Technologies and Licenses
- Application Support Process
- Support Team Technology Skillsets and Application Mapping
- Current SLA
- Engagement and Escalation Details
- Gaps and Issues
IT Infrastructure and Cluod Discovery
Services Offered
- Technology Landscape of Applications
- Details of Applications in Prod, Dev and Test
- Application Deployment and Upgrade Process
- App Support Team Structure
- App Support Team Technical Skills and Experience
- Current Process followed and SLA
- Engagement Model between App Support Team and Product Teams
- Tools used to Monitor Applications
- Licenses used by Applications
- Understand existing Gaps and Issues
Outcomes
- Design, Architecture & Deployment Documents
- Asset Details, SOW’s, Process Flow & KPI Documents
- Monitoring & Ticketing Tool Details
- Current and Previous Service and Support Reports
- Resource to Service/technology tagging
- Current Support Model
- SLA, Problem & Change Management Process
- Stakeholder & Escalation Matrix details
- Vendor Contact Details
- Warranty & Licenses Report
Process and Quality Discovery
Services Offered
Analyse following as-is processes
Service Design
- Service catalogue management
- Service Level Management
- Service Portfolio Management
- Availability Management
Service Operation
- Incident Management
- Event Management
- Problem Management
Service Transition
- Service Asset and Configuration Management
- Release and Deployment
- Knowledge Management
- Change Management
Outcomes
- As-Is state documentation of Process and Quality related to the scoped items
- To-be (Ideal) state documentation on the related Process and Quality
HR Processes & Quality Discovery
Services Offered
- Understand Current Org Structure & RACI charts
- Current policies assessment for:
- Leave policy
- Allowances, Perks and benefits including
- Night shift
- Company sponsored meal
- IT policy
- CTC structure and appraisal policy
- Cost to company per department including infra, licenses, resources and other such expenses
- Assessment of current employee KPIs and goals
- Assessment of current processes and escalation matrix
Outcomes
- Company Policy document which includes leave, perks, allowances and so on
- Employee Skill Matrix mapping
- Org Structure and R&R
- Employee KPIs and Goal setting
Compliance Discovery
Services Offered
- Assessment of:
- Security of sensitive data
- Financial reporting
- Payroll, HR policies, management standards
- Health and safety
- Current policies assessment for:
- Legal Requirements
- Internal Guidelines
- Corporate bylaws, Controls and Policies
- Extensive security compliance assessment:
- Application Vulnerability
- Servers’ security
- Penetration testing
- ISO 27001, HIPPA, CMM, SOX, SSAE audits
Outcomes
- Evaluate the current compliance level
- Enlist the Cost of Non-compliance
- Evaluate the strength and weaknesses
- Identify the high-risk processes.
Benefits
Reduce Redunancy
Identify unused, redundant, and deprecated tools within the existing collection of tools
Aid in Compliance Certification
HIPAA, ISO, Security and vulnerabilities are identified and helps assess further course of action
Task Outsourcing
Identify the benefits of outsourcing to reduce cost to maintain the existing infrastructure
Resource Optimization
Determine resource bandwidth and identify areas where
resources are available for reallocation.
Potential Issue Identification
Predict and prevent business-critical issues before
they happen.
What ROI can you expect?
Dependency Mapping
Highlight the interdependent resources, applications, infrastructure.
TCO modelling
Create a comparison of exiting and future state TCO for validating the expenses in accordance with the long-term plan.
Decision framework
Wiser use of resources, reduce undesirable outcomes, and greater ability to achieve business objectives.
Workload assessment
Analyze resource utilization, their mapping and dependencies.
Services engagements
Revisit and re-negotiate service engagements with vendors and third part service providers to receive better value for money.
Future Roadmap
Wiser use of resources, reduce undesirable outcomes, and greater ability to hit business objectives.
Hardware and license optimization
Identify EOL hardwares, licenses, review contracts and verify if a migration would suit the company’s vision
