How A Leading MedTech Company Save $4 Million with iLink’s Fleet Analytics Platform?
iLink Digital empowered a leading medical tech company to navigate the significant challenges in its customer service team. Their reactive approach to device maintenance often requires multiple site visits to address a single issue, resulting in higher expenses, wasted resources, and customer frustration.
Industry
Medical Technology
Company size
10K+ Employees
Headquarters
Erlangen, Germany
Client Overview
Our client is a global MedTech company dedicated to advancing healthcare through pioneering solutions in diagnostics, image-guided therapy, cancer care, and healthcare IT. With a legacy spanning over two centuries and a worldwide presence, the company has established itself as a trusted innovator, shaping the future of precision medicine and value-based care.
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Challenges
- ● Rising Service Costs: Customer Service teams were overwhelmed with increasing service costs and inefficiencies due to reactive maintenance.
- ● Lack of Comprehensive Visibility: Limited visibility into fleet machine health, requiring multiple site visits to diagnose and resolve issues, inflating service costs and unnecessary parts replacements.
- ● Untapped Machine Data:The company had access to vast amounts of performance data, but lacked the capability to analyze and extract meaningful insights for predictive maintenance
Solutions
- ● Fleet Analytics Platform: Strategically implemented an end-to-end Fleet Analytics platform to streamline their fleet management to maximize the value of assets, ensuring operational efficiency and customer satisfaction.
- ● Proactive Monitoring & Alerts:Predicts potential failures based on real-time performance trends, allowing engineers to address issues before they impact operations.
- ● Optimized Service Visits: Facilitated a 360-degree view of system health, enabling engineers to resolve multiple issues in a single visit, reducing travel costs and downtime.
- ● Predictive Maintenance Scheduling: Identifies optimal maintenance windows based on system usage, ensuring minimal disruption to business workflows.
Business Impact
$4 Million Cost Savings
900 Active Users Daily
2000 Customers Served Worldwide
360° Fleet Performance Visibility
Improved Productivity & Operational Efficiency
Self-Service BI Capability
