Modernizing User Access Management for a Leading Food and Beverage Industry

iLink Digital empowered the client to modernize their operational processes and streamline workflows through revamping their User Access Management (UAM) application.  We addressed the inherent challenges of their legacy UAM systems and delivered a secure, efficient, and user-friendly solution with enhanced security and overall productivity.

Industry

Food and Beverage Services

Company size

10K+ Employees

Headquarters

North Carolina, United States

Client Overview

Our client is a leading food and beverage company, producing and distributing fresh fruits, vegetables, and packaged food products. With a legacy spanning century, they’re deeply committed to delivering high-quality and nutritious food solutions to millions of consumers worldwide.

Challenges

● Outdated System: The legacy application lacked modern functionality, making it inefficient and difficult to maintain.
● Complex User Access Management:Handling user access requests was cumbersome and required significant manual intervention, often causing delays.
● Lack of User-Friendly Interface and Reporting Capabilities:The existing system was not intuitive for non-technical business users, and its reporting capabilities were inadequate for meeting organizational needs.

Solutions

● Streamlined User Access Management: Leveraged Power Platform tools to streamline user access request management, resulting in easy maintenance and reduced implementation costs
● Advanced Reporting Tools:Facilitated advanced reporting capabilities to offer actionable insights into access trends and system usage.
● Enhancing Security: Strategically integrated Azure AD for secure authentication, safeguarding sensitive organizational data.
● Improving User Experience: Developed a user-friendly interface to empower non-technical business users for easy configuration and maintenance.