CASE STUDY
Revolutionizing Animal Healthcare with AI-Driven Clinical Workflow Solutions
iLink Digital helped a leading animal healthcare provider overcome the operational challenges of their EHR platform, thus improving efficiency and the quality of care provided to customers’ pets. From viewing prescription patterns to converting patient visit summaries using LLMs, our AI-driven workflows have transformed clinical delivery, enhancing decision making, improving efficiency, and providing higher quality of care.
About Client
Our client is a leading provider of animal healthcare services across the globe with a diverse portfolio of brands covering different pets across different geographies.
Challenges
- ● Clinicians could not look at the previous Rx of a specific pet at the point of care and any associated info on the drugs given to the pets.
- ● Clinicians spent more time capturing patient visits than spending time with the patients
Solutions
- ● Developed & deployed deep learning-based product recommender module, showing appropriate medications & related services for physicians.
- ● Strategically implemented LUIS tool for capturing doctor notes and extracting relevant information with greater accuracy.
- ● Employed LLMs and a chatbot interface using semantic search and RAG for extracting structured entity information (vaccinations, medications, vitals).
Tech Stack
Business Impact
Enhanced Clinical Decision Making
Improved Clinician Efficiency
Improved EHR Data Retrieval
Enhanced Patient Care & Diagnosis
Reduced Administrative Burden
