In this blog post, we delve into the unique realms of conversational AI and generative AI. We explore their differences, functionalities, and the fascinating ways they reshape our interactions with technology. We also examine their convergence, offering a glimpse into the future of AI.

Driven by artificial intelligence, chatbots are shaping the future of customer service with their transformative potential. Our blog presents a statistical analysis of their essentiality in 2023, based on current trends and forecasts, showing how they enhance customer interactions, reduce costs, and offer personalized experiences. With their ability to provide immediate responses and facilitate self-service, chatbots are becoming a requisite tool for businesses to remain competitive in the digital age.

Looking to explore the potential of Conversational AI in the insurance industry? Our in-depth blog post delves into the top use cases, including automated policy servicing, real-time premium calculation, claim process automation, and 24/7 customer support. Discover how CAI can improve customer experience and increase efficiency in the insurance sector. Read on to learn more!

Businesses can leverage ChatGPT to take their clients’ experience to the next level. For example, replying to customer queries & complaints, issuing notifications to engage customers with offers, or simply generating ideas.

Complex supply chains, finicky chemical processes, and stringent quality control is a large part of the Pharma business. Drugs have to be made safely, efficiently and at scale with correct measures and reliable quality.   What pharma fails to realize is that using manufacturing processes that are decades out of date, and which are being phased […]

The global pandemic has emphasized the importance of technology in every sector. Since the travel industry was the most impacted one with an estimated loss of $ 2.4 trillion in 2020 it also stands a chance to make a comeback with the help of Artificial Intelligence and Automation.  Conversational AI is the future of highly […]

Like every year, Gartner, Inc has presented another list of the top strategic technology trends for 2022. The list consists of 12 trends, selected on basis of the technology demands that flow down to CIOs and IT leaders. Unlike 2021, where technology trends were solely focused on navigating the pandemic, this year’s list highlights digital […]

Have you read about Scott? The customer of the year 2030 who got the AI technology working for him for every second he breathes. Mckinsey published an article titled ‘Insurance 2030—The impact of AI on the future of Insurance’ that introduced us to Scott, and the possibilities that AI brings to this industry.  The article […]

Technology has transformed the way consumers interact with their favorite brands. Especially, in the last few months of Covid-19, consumers have shifted themselves to digital communication. As per the Harvard Business Review, 73 percent of all customers use multiple channels during their purchase journey.1  54% of social browsers use social media to research products.2 63% of customers expect […]

Natural Language Processing (NLP) is technology used to help computers understand, interpret, and manipulate human languages. It is a subfield of computer science, linguistics, information engineering, and artificial intelligence that focuses on programming computers to process and analyze huge datasets of natural language.  Besides implementing machine learning approaches, such as deep learning, to model human […]