The global pandemic has emphasized the importance of technology in every sector. Since the travel industry was the most impacted one with an estimated loss of $ 2.4 trillion in 2020 it also stands a chance to make a comeback with the help of Artificial Intelligence and Automation.  Conversational AI is the future of highly […]

We are deeply conscious about the second wave of COVID-19 in India and the tough time it brings, and are working to create space for our customers and clients to prioritize health and the health of their families above everything.  A large number of iLink’s employees are based out of India, especially in Maharashtra and Tamilnadu, which are among the worst affected states. Though we are […]

The hospitality industry is becoming highly competitive due to COVID-19 with customer requirements and expectations continually and a push to provide a safe and healthy environment. The industry has seen a significant hit from the economic repercussions of COVID as illustrated below.   Airports and air navigation service providers reported a loss of $115 billion and $13 […]

Since the beginning of the year, the world has witnessed the unfolding of the Covid-19 pandemic. In just a few months, it had transformed people’s lives on an unprecedented scale, impacted every industry, and altered the course of the industry’s growth.   But the pandemic has not slowed innovation, rather, it has amplified it to a historic […]

Business process re-engineering (BPR) is the process of redesigning organizational workflows and processes to achieve radical improvement in quality, efficiency, and cutting costs.

Unparalleled! Unprecedented! Black Swan event!  I have not seen the world changing so much in such a short span of time. Not in my lifetime. Just 2 weeks back I was in the US, visiting multiple cities including New York and Seattle. Unthinkable right now! Entire countries are shutting down.  We still do not know how COVID-19 […]

Navigating COVID-19 The Covid-19 crisis has impacted people globally and caused tremendous damage in terms of people’s lives. The impact has been felt by societies on personal and economic levels. In addition, Covid-19 has created challenging times for almost every industry and it is changing their business patterns significantly. As the impact curve of COVID-19 […]