AI-Driven Efficiency: Reducing Tickets and MTTR for Business Success

Join us for an insightful webinar with Derek Melber, a 20-time Microsoft MVP, as we explore how AI is transforming IT support. Learn how organizations are cutting over 30% of HelpDesk costs by offering employees a self-service platform in their native language, allowing them to resolve technical issues independently, without the need for tickets or technician intervention. Discover how you can retain your current solutions while integrating advanced AI to help employees and technicians resolve more issues with significantly fewer tickets, improving both efficiency and user satisfaction. 

Why This Session is Important 

In this session, you’ll learn how organizations can reduce costs and improve efficiency without overhauling their existing IT infrastructure. By implementing a self-service portal for employees, you can empower them to resolve their own technical issues, saving valuable technician time for more critical tasks. This approach enables your team to handle more issues each day, improving overall productivity while reducing ticket volume. The best part? You don’t need to replace your current solutions unless you choose to—just enhance them with revolutionary AI technology.  

What’s Covered in the Event: 

1. Introduction: Overview of enhancing IT support with AI. 
2. Traditional HelpDesk and Ticketing Systems: Limitations and impacts on efficiency. 
3. Digital Employee Experience (DEX): The value of empowering employees. 
4. AI-Driven Cost Savings: How AI can reduce HelpDesk costs by 30%. 
5. Summary: Key takeaways and insights. 
6. Q&A: Engage with the speaker and ask questions. 

Who Should Attend

This session is ideal for organizations that employ individuals, utilize computer systems, and seek efficient solutions for managing support tickets. 

Register Here

NOTICE TO ALL PUBLIC SECTOR OR STATE-OWNED ENTITY EMPLOYEES