by in Press Release

iLink Digital CEO Mr. Sree Balaji has been awarded “The Most Promising Business Leaders of Asia 2019”

iLink Digital (a software services firm based in Bothell WA) is happy to announce that its CEO Mr. Sree Balaji has been awarded “The Most Promising Business Leaders of Asia 2019” at the 4th edition of The Economic Times Asian Business Leaders Conclave held in Singapore in November 2019. Organized by The Economic Times, the [...]
by in Blog, Conversational AI

What is Natural Language Processing?

Natural Language Processing (NLP) is technology used to help computers understand, interpret, and manipulate human languages. It is a subfield of computer science, linguistics, information engineering, and artificial intelligence that focuses on programming computers to process and analyze huge datasets of natural language.  Besides implementing machine learning approaches, such as deep learning, to model human […]

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Robotic Process Automation and What it Can Do for You

Robotic Process Automation or RPA is the technology that automates day-to-day manual tasks and business processes by configuring computer software to emulate users’ interactions with the existing digital systems.  Some examples of manual tasks that can be automated include:  Application configuration  Data entry  Validation of client files  Creation of test data  Data loads  Report generation  […]

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What is Microsoft Power BI?

Simply put Microsoft Power BI is a business intelligence software that gives users the ability to pull in massive amounts of data from a variety of sources –  in order to organize, analyze, visualize and share it in a user-friendly way. User-friendly being the operative word. Gone are the days where data analysis was limited […]

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Chatbot can Help Improve Customer Interactions

Chatbots are 24/7 helpers that can help companies save time and money while achieving better customer satisfaction. With the help of Artificial Intelligence (AI), chatbots have gone beyond just answering basic questions and are providing advanced experience.    A study by Spiceworks found that 40%of large businesses – those with more than 500 employees – expect to implement one or more chatbot technology in some form or […]

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What is Business Process Reengineering?

Business process reengineering refers to the complete overhaul of business processes that are central to your organization. The primary goal of business process reengineering is to foster significant enhancements in employee productivity, cut costs, move products to market faster, and enable greater customer satisfaction.  The first phase in the business process reengineering model is to […]

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Microsoft and iLink to present a half-day event on “Conversational AI, Simplified” in Irving, TX

Bothell, WA Nov 6th, 2019: iLink Systems, an ISO and CMMI certified global software solutions provider, Microsoft Gold Level Partner and winner of several Microsoft “Partner of the Year” Awards, today announced an upcoming complimentary lunch event titled “Conversational AI, Simplified” scheduled for Nov 8th, 2019 in Irving, TX. The event is co-sponsored by Microsoft [...]
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Continuous Quality Improvement (CQI) – What Does it mean?

Continuous quality improvement, or cqi, is the understanding that continuous incremental steps can result in large-scale improvements across an organization.  Rather than committing to gargantuan changes in one fell swoop, the continuous quality improvement definition directly correlates to nimble steps in order to keep pushing the bar when it comes to quality and service delivery. […]

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