by in Blog, Conversational AI

Chatbot can Help Improve Customer Interactions

Chatbots are 24/7 helpers that can help companies save time and money while achieving better customer satisfaction. With the help of Artificial Intelligence (AI), chatbots have gone beyond just answering basic questions and are providing advanced experience.    A study by Spiceworks found that 40%of large businesses – those with more than 500 employees – expect to implement one or more chatbot technology in some form or […]

by in Blog, Digital Experience

What is Business Process Reengineering?

Business process reengineering refers to the complete overhaul of business processes that are central to your organization. The primary goal of business process reengineering is to foster significant enhancements in employee productivity, cut costs, move products to market faster, and enable greater customer satisfaction.  The first phase in the business process reengineering model is to […]

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Microsoft and iLink to present a half-day event on “Conversational AI, Simplified” in Irving, TX

Bothell, WA Nov 6th, 2019: iLink Systems, an ISO and CMMI certified global software solutions provider, Microsoft Gold Level Partner and winner of several Microsoft “Partner of the Year” Awards, today announced an upcoming complimentary lunch event titled “Conversational AI, Simplified” scheduled for Nov 8th, 2019 in Irving, TX. The event is co-sponsored by Microsoft [...]
by in Blog, Digital Experience

Continuous Quality Improvement (CQI) – What Does it mean?

Continuous quality improvement, or cqi, is the understanding that continuous incremental steps can result in large-scale improvements across an organization.  Rather than committing to gargantuan changes in one fell swoop, the continuous quality improvement definition directly correlates to nimble steps in order to keep pushing the bar when it comes to quality and service delivery. […]

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Microsoft and iLink to present a half-day event on “Conversational AI, Simplified” in Houston, TX

Bothell, WA Oct 29th, 2019: iLink Systems, an ISO and CMMI certified global software solutions provider, Microsoft Gold Level Partner and winner of several Microsoft “Partner of the Year” Awards, today announced an upcoming complimentary lunch event titled “Conversational AI, Simplified” scheduled for Nov 1st , 2019 in Houston, TX. The event is co-sponsored by [...]
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Microsoft and iLink to present a half-day event on “Conversational AI, Simplified” in Irvine, CA

Bothell, WA Oct 21st, 2019: iLink Systems, an ISO and CMMI certified global software solutions provider, Microsoft Gold Level Partner and winner of several Microsoft “Partner of the Year” Awards, today announced an upcoming complimentary lunch event titled “Conversational AI, Simplified” scheduled for Oct 25th, 2019 in Irvine, CA. The event is co-sponsored by Microsoft [...]
by in Press Release

Microsoft and iLink to present a half-day event on “Conversational AI, Simplified” in Bellevue, WA

Bothell, WA Oct 15th, 2019: iLink Systems, an ISO and CMMI certified global software solutions provider, Microsoft Gold Level Partner and winner of several Microsoft “Partner of the Year” Awards, today announced an upcoming complimentary lunch event titled “Conversational AI, Simplified” scheduled for Oct 18th, 2019 in Bellevue, WA. The event is co-sponsored by Microsoft [...]
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What is a Staging Environment?

Photo: Pexels When developers want to test new code and how it might function in the real world, they can’t do so on live servers. That’s because the corresponding apps might crash if there are significant bugs, a delay no business can afford.  A staging environment definition refers to an almost identical version of the […]

by in Blog, Cloud

What is Cloud Orchestration?

Photo: Pexels Cloud computing is a mainstay for businesses today with organizations often using a combination of public, private, and hybrid cloud solutions. Cloud orchestration refers to the process of managing multiple cloud environments in one organization so as to drive efficiencies in workloads, resource planning, remote server deployment, and storage capacity utilization. The cloud […]

by in Blog, Data & AI

What is Data Discovery?

Photo: Pexels Data discovery refers to collecting and analyzing data from several sources with a view to glean meaningful insights and drive profitable business outcomes. The data discovery definition pertains to making sense of raw data and structuring it with a view to make it palatable for the end user. What is data discovery Data […]

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